ISO 20000 Information Technology Service Management System

Posted in Information Technology Standards, ISO Standards

ISO 20000 Information Technology Service Management System

ISO/IEC 20000-1:2011 is an IT service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements, i.e.

  • Clause 4: Service management system general requirements
  • Clause 5: Design and transition of new or changed services
  • Clause 6: Service delivery processes
  • Clause 7: Relationship processes
  • Clause 8: Resolution processes
  • Clause 9: Control processes

Benefits of ISO 20000

  1. Compatible with ITIL to support continual improvement
  2. Develop IT services that are driven by and support business objectives
  3. Demonstrate reliability and quality of your IT service management services
  4. Increase potential business to organizations seeking to be IT service providers
  5. Reduces risk of potential IT problem and lessen potential damage due to poor IT service

How Can Nexus TAC Help?

Nexus TAC, ISO Consultant in Malaysia, provides management system training and consultancy services. We offer specialized expertise and extensive practical experience to assist client in developing management systems from the initial concept to establishment and successful implementation of the management systems.

We use the following consultation approach to assist you in achieving certification:

  1. Identify areas requiring improvement or development within your current Management System
  2. Prepare a strategic action plan, in conjunction with your company personnel, to address those improvement areas and assist with the communication of these requirements to key personnel at all levels
  3. Provide system-related trainings for your company personnel to create awareness and provide them with the necessary knowledge and skills in the implementation of systems
  4. Provide assistance and advice on the development and implementation of systems, including preparation of documentation
  5. Advise and assist, if required, with the preparation and submission of applications to your certification body
  6. Assist with the development of internal auditing procedures and training
  7. Conduct internal audit to ensure the effective implementation of the management system prior to final audit by your certification body
  8. Conduct Management Review Meeting to review performance of management system and identify areas for improvement prior to final audit by your certification body

Our customised in-house training services include

  1. ISO/IEC 20001-1 Information Security Management System Awareness
  2. Understanding, Documenting and Implementing ISO/IEC 20000-1
  3. Internal Audit of ISO/IEC 20000-1 Quality Management System
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